Terms & Conditions

Section 1: Acceptance of Terms

1.  Acceptance Of These Terms Of Use

Your use of the H website www.hfurniture.co and /or any other information exchange media, made available by H Furniture Limited (“H”, “we“, “us“) (collectively the “Online Shop”) and purchase of furniture, accessories and other related products (the “Products”) via the Online Shop is governed by these terms of use (“Terms of Use”).

By accessing the online shop and/or using it you accept and undertake to be bound by these terms of use. If you do not accept these terms of use, do not access and/ or use the online shop.

Subject to your acceptance of and compliance with these Terms of Use, H grants you a personal, limited, non-exclusive, revocable and non-transferable license to use the Online Shop solely for personal and non-commercial purposes as set forth in the Terms of Use.

Please note that the terms and conditions relating to privacy and protection of your personal information are governed by the privacy policy (“Privacy Policy”). You hereby confirm that you have read and accept the Privacy Policy [please insert link to Policy].

2. Contact Details Of H Furniture

H is a website operated by H Furniture Limited, with company number 08439199. Our main trading address is 52 Aden Grove, London, N1 9NJ, and our registered office is at 1 Rush Common Mews, London SW2 3RN.  Our VAT number is 162 7492 92.

For customer services and enquiries, please email us at [email protected]

3. Provision And Use Of The Online Shop

H has the right to provide the Online Shop as it deems appropriate, including the right to amend the Terms of Use and Online Shop. If such changes necessitate changes in your operating environment or other devices, you shall make such changes at your own expense. H may suspend the Online Shop where necessary and has the right to terminate the Online Shop at its sole discretion.

You agree to use the Online Shop in a manner that does not cause harm to H, other users or third parties.  H has the right to terminate or restrict your access to the Online Shop without prior notice if you violate these Terms of Use or if you abuse the Online Shop or load the Online Shop with unusual content.  H is entitled to prevent access to the Online Shop if it has reason to believe that you are engaged in illegal activity or compromise other users’ or H data security or privacy.

H may use subcontractors to fulfil its obligations pertaining to the Online Shop and/or these Terms of Use.

4. Registration

To be able to buy Products you are required to:

be legally capable of entering into binding contracts;

register with the Online Shop by providing your name, address, phone number, e-mail address, payment details and other required information and to ensure that the information is true, accurate, current and complete in all respects;

be at least 18 years of age; and

provide a delivery address.

The Online Shop is available only to individuals and others who meet our terms of eligibility (as from time to time prescribed), who have been issued a valid credit/debit card by a bank acceptable to us or are duly registered with an appropriate and applicable payment agent, whose applications are generally acceptable to us and who have authorised us (or such duly appointed payment agent) to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

When you register with the Online Shop, this shall create a personal user identification and password. Keep your personal user identification and password protected at all times and do not disclose them to anyone else as you are personally responsible for each purchase made using your user identification and password.

5. Interruption Of H Website

H shall use its reasonable endeavours to make the Online Shop accessible and functional for customer 24 hours a day.  H shall accept no liability for any lack of availability or applicability of the Online Shop caused by technical problems at the sub-suppliers of the internet homepage design, technology and hosting, and electronic payment gateway services.

H may (at its absolute discretion) interrupt the access to the Online Shop and system at any time and without notice in order to maintain and update such. H shall use its reasonable endeavours to ensure that such interruption is as brief as possible and if possible takes place at a time when likely to cause minimum customer disruption.

6. Privacy

The Online Shop is made available to you in accordance with our Privacy Policy. The information set out in the Privacy Policy is important and provides details of the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect, use, and disclose your information. If our information practices change, we will post an updated policy on the Online Shop.

You can browse the Online Shop without providing any personal information, but if you choose not to provide us with certain personal information, this may result in your being unable to use certain services or features offered by us.

Section 2: H Terms And Conditions

How To Place An Order

Orders can be placed through our Online Shop, over the phone and via email. Once you have placed an order with us, we will email you within 24hrs (or next working day) with an order confirmation and additional information relating to your order.  Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.  Once you have received a confirmation you will have entered into a purchase contract with us.

In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this.  In this case you will not receive a confirmation email and therefore, there will be no contract between us.


By using the Online Shop you may purchase Products displayed in the Online Shop.

Information on Product delivery times and other Product information is specified on the Online Shop.  We take commercially reasonable efforts to provide you with Product information that is as accurate as possible but do not warrant that the Product information or other content on the Online Shop is accurate, reliable, complete or error-free.  Should a Product offered by us appear to be contrary to the Product information provided by the Online Shop, you may return the Products in unused condition in accordance with section 3 above (Cancellations & Returns).

Product Prices

The prices in force from time to time are specified in connection with each Product.  Please note that we do not offer tax-free price even in the case of selling to non-EU countries. Shipping charges are added and may vary in accordance with the shipping destination and other applicable practical factors.  The prices specified in the accepted order are net prices. The price includes all public charges determined by the authorities, including value added tax pursuant to the legislation in force from time to time.  Please note that the public charges may vary depending on the country you reside in. Payment will be done at the time of purchase using the available payment methods.

Accepted payment methods are specified on the Online Shop. You can pick the payment method you wish to use during the checkout process. The payment interface uses SSL secure server with digital certificates (https://) and your payment information is fully encrypted during the checkout process.


If you are a customer within the European Union, you will have to pay the VAT tax on your purchase. However if you are outside the EU, then the VAT does not apply. The prices on the Online Shop will reflect this at the checkout. In addition please consider import duties may apply for countries outside the EU. For customers with a valid VAT number we can exempt the VAT tax. In this case you are entitled to buy the products as “Intra-community supply” and have the VAT deducted.

Promotional Discounts

Discounts and promotional discount codes offered by H from time to time are valid only for use as part of a purchase made via H, unless otherwise stated.

Title To Products

H retains full legal title to Products until it has received all amounts due on the ordered Products in full and all other sums which are or which become due to us from you on any account.

Intellectual Property Rights

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Online Shop shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Online Shop is made available for your personal non-commercial use only and that you may (if necessary to submit an order) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Online Shop is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms of Use by you or any other liabilities arising out of your use of the Online Shop, or the use by any other person accessing the Online Shop using your shopping account and/or your personal information.


If a warranty offered by H for a Product, there will be a H Furniture Limited warranty statement in the product page of each product.  For non H-branded third party products, all warranty claims are to be made in accordance with the terms and conditions of the third party’s warranty.

If you believe that you are entitled to a replacement or repair under the H limited warranty, please contact us at [email protected]

Circumstances Beyond Reasonable Control

H uses reasonable efforts to perform its obligations. However, H cannot be held responsible for delay or failure to perform, if the delay or failure is caused by any circumstances beyond its reasonable control including without limitation fire, earthquake, flood, explosion, strike or other stoppage of work, orders of public authorities, disruption of energy supplies, shortage of raw materials or equipment, disruption of cable or other data communications caused by or arising from outside factors, or other comparable causes that were not foreseen and that could not reasonably have been prepared for in advance.


H may change or alter the Terms of Use from time to time. Such changes will apply to orders placed after the effective date as stated by H.

Limitation Of Liability

The Online Shop is provided on an “AS IS” basis without warranties of any kind.  H does not warrant that the Online Shop will function without interruptions or error-free.

The Terms of Use set out the full extent of H’s obligations and liabilities in respect of the supply of the Products.  Any warranty, condition or other term concerning the transaction which might be implied by statute, common law or laws applicable in the country where you bought the Products (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby excluded to the maximum extent permitted by law.  In particular, H will not be responsible for ensuring that the Products are suitable for your purposes.

H´s maximum liability for direct damages caused to you is at all times limited to the amount paid by you for the Product ordered via the Online Shop that gave rise to the claim.  H shall not be liable for any indirect, incidental, consequential or unforeseeable damages caused to you in any given circumstances including without limitation loss of income, loss of profits, loss of data and the like.

However, nothing in this section 14 shall affect your mandatory statutory rights and nothing in the Terms of Use seeks to exclude or limit liability in case of wilful misconduct or gross negligence.


If any of these Terms of Use shall be held to be unlawful, the same shall be deemed to be deleted, and these Terms of Use shall remain in full force and effect as if the deleted provision had never been contained therein.

The Online Shop may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Online Shop and any transactions conducted on or through the Online Shop.

Applicable Law And Settlement Of Disputes

Any dispute or claim arising out of or in connection with these Terms of Use or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and be subject to the exclusive jurisdiction of the courts of England and Wales.